Meet Jocelyn Marks
Head of Support Coordination (or whatever title you want for me)
Jocelyn brings over 9 years of experience in the disability and NDIS sector, with the past 5 years dedicated to Support Coordination. As Head of Support Coordination at Khaya, she provides both Level 2 and Level 3 Support Coordination, with a strong focus on building capacity, fostering independence, and helping participants feel confident in navigating their NDIS plans.
Jocelyn specialises in Level 3 Support Coordination for individuals involved in the justice system and those experiencing complex behaviours of concern. She works closely with multiple government departments, including the Department of Health, Department of Communities and Justice, and Department of Education across NSW, ACT, and Victoria, ensuring that participants receive coordinated, trauma-informed support across systems.
“We always meet people where they are at and grow with them, not pull them up.
This philosophy guides Jocelyn’s work—meeting each person with respect, understanding, and a commitment to walking alongside them.
Jocelyn is based in Wagga Wagga, where she offers regular face-to-face services in the local area and surrounding communities. She also has capacity to work remotely across NSW, ACT, and Victoria, making her support accessible and flexible.
With lived experience of neurodiversity, Jocelyn brings a unique and empathetic perspective to her work. She understands the importance of connection, clear communication, and creating safe spaces for people to be themselves. Her insight helps her build strong, trusting relationships with participants, especially those who may feel misunderstood or overwhelmed by systems.
When she’s not supporting others, Jocelyn loves spending time with her family—especially her niece and nephews—enjoying karaoke nights with friends, discovering new music, and learning more about the world and the people in it.
Meet Krystal Schnoegl
NDIS Support Coordinator | 6.5 Years in Disability Services | Mental Health & Complex Needs Specialist
I am a dedicated and empathetic NDIS Support Coordinator with 6.5 years of experience supporting individuals with diverse needs across home and community settings. My work focuses on empowering participants to navigate the NDIS system with confidence, clarity, and purpose.
I specialize in:
• NDIS Plan Implementation: Assisting participants to understand and activate their NDIS plans, identify goals, and connect with appropriate services tailored to their individual needs.
• Service Coordination & Collaboration: Building strong relationships with providers, ensuring seamless communication between services, and advocating for participants to receive high-quality, person-cantered support.
• Mental Health & Crisis Support: Experienced in working with clients with psychosocial disabilities, providing calm and compassionate care during crisis situations, and supporting emotional regulation and recovery.
Meet Kate Wilson
Is a trauma-informed NDIS Support Coordinator and Psychosocial Recovery Coach with over eight years of experience in community services. She combines professional expertise with lived experience to support individuals with psychosocial disabilities and neurodivergence.
Her approach is:
Compassionate, strategic, and grounded in emotional safety.
Tailored to each participant’s needs, focusing on emotional regulation, decision-making, and self-leadership.
Informed by her own journey with ADD and Rejection Sensitivity Dysphoria.
Kate helps participants activate their NDIS plans, connect with aligned providers, and navigate systems with clarity. She offers both in-person and remote support across NSW and Canberra.
We’re more than a team, we’re your support system.
